Cancel Reservation

Cancellation Policy

ALL cancellations MUST be done via email. The email must be time stamped by the minimum days listed below to be eligible for a refund. Camping is an outdoor experience and accordingly we do not offer refunds due to the whims of Mother Nature. Email to cancel@LoneStarJellystone.com

Campsites: We will return your deposit minus a $30 service charge if you cancel EIGHT (8) or more days prior to your arrival date. If you cancel SEVEN (7) days or less of your arrival date your full deposit is forfeited.

Cabins: We will return your deposit minus a $30 service charge if you cancel FIFTEEN (15) or more days prior to your arrival date. If you cancel FOURTEEN (14) days or less of your arrival date your full deposit is forfeited.

Holidays: We will return your deposit minus a $30 service charge if you cancel THIRTY (30) or more days before your arrival date. We do not refund holiday deposits on cancellations made TWENTY-NINE (29) days or less of your arrival date. Please make sure you schedule your holiday reservations carefully.

NO SHOWS: Guests failing to contact us to cancel their reservation (within the required time listed above) will be considered a ‘NO SHOW’. ‘NO SHOWS’ are subject to the same cancellation policies.

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